Business Intelligence solutions for Telecommunications

Telecommunications is one of the most data-intensive industries. Customers can create literally hundreds of thousands of transactions (including calls) in any one day. The company must keep track of these transactions to make intelligent decisions based upon what they find. Database Mining Lab helps telecom companies identify and understand who their best customers are and the best way to keep them happy. Using a customer scorecard, we help you track how much service each customer is using and compare this against their activity history and credit risk profile.

• Subscriber counts

• Account Balances

• MOU (Usage)

• ARPU (Avg Revenue per unit)

• Churn by Technology type, region

• Helpdesk Monitoring

Data Mining in Telecommunications
Using data mining, we segment your user base to analyze and understand their needs, usage, behavior patterns, content consumption patterns, and cost to maintain. In some cases, the company discovers that users may cost more to maintain than the revenue they generate. We pull information from billing, customer service, call detail and other systems to help the marketing group develop their marketing profiles. This analysis helps in prevention of customer churn, which is the major survival strategy of the next decade for many telecom firms.

Top

It is getting more and more important that real estate companies use an integrated tool to conduct and monitor activities as it represents a focal point for increasing efficiency, controlling costs and reducing cycle time. We can provide real estate and real estate investment customers with immediate access to data from any data source with powerful applications targeting utilization, accounts receivable and other metrics. In addition, due to our powerful yet flexible business intelligence engine, the application can be customized to present specific metrics for any customer.

This solution is easy to distribute to a broad range of users, from local property managers or regional managers to the REIT management. With an intuitive user interface, learning times are short and end users gain value very quickly. Our solution provides all the capabilities that traditionally would require an entire suite of complex products to achieve with the fast and powerful visualization capabilities that you've always wanted. In a matter of hours or days, we can put information at your fingertips and free you to make quick decisions, giving you the intelligence you need to act upon - faster.

Independent of the number of locations, we will help simplify and integrate your information management concerning your owned and leased locations.

• Track and manage your complete portfolio of owned and leased locations

• Unlimited critical date and event management within your portfolio

• Asses your profitability by examining revenue and expenses like head count and cost per employee

• Get a central application for all contracts, vendors and contacts

• Get real-time status of projects for new locations, lease renewals, new construction, etc.

• Attain Sarbanes-Oxley compliance and minimize cost of corporate governance

• Get extensive management reporting capabilities

Top

Underwriters, who assess the risks and business potential of all insurance solutions, need to compile risks, costs and insurance premiums. For that, they need a tool that makes it easy to link different local databases together and to be able to draw valuable conclusions from the data. The challenge is to link together insurance systems while making them more adaptable and easier to use, and perform fast and flexible analyses on different customers, types of damages, countries, and products.

With our solution, insurance companies can now quickly analyze premiums, claims, profitability and risk by customer, type of damage, product and country. Some of the other business benefits realized from our business intelligence solutions are:

• Improved tracking of payment history of losses, reserves, subrogation and salvage

• More accurate forecasting of losses based on empirical loss history

• Reduction of claims fraud

Key Performance Indicators like Claim Counts, Reserves, Losses, Loss Ratios and Expenses are analyzed across various dimensions like Claimant, Loss Cause or Type of coverage.

Top

Business Intelligence can help make better-informed transportation decisions using true load visibility, information about shipping bottlenecks, thus helping reduce shipment delays and support costs. Early identification of problem shipments helps increase productivity and reduces human error. An efficient measurement program is crucial to achieve collaboration among shippers, carriers, and consignees involved in various logistics processes.

Measurement of Key Metrics is the best means of identifying important areas in logistics operations and is the main driver for directing the capital spending of the organization.

• Frequency of Damage

• Time spent in back-orders

• Warehouse storage utilization

Top

Use our business intelligence solutions to objectively scrutinize the performance of your retail business. Detect any minor changes, both positive and negative, using real-time alerts sent from the dashboard to your PDA or email. For example, the key metrics of Sales by Department or Sales by Product Category allow the management to compare product categories, determine what products are more popular with customers and can bring more profit to the business. The Sales Capacity metric keeps track of sales hours applied by the company to generate revenue, while Selling Hour Value determines the worth of each sales hour.

• Retail Sales volume by Location/ store

• Sales by Product category

• Sales Capacity

• Sales by Day of week

Top